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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Suntrust Banks, Inc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company6/13/2015
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?No
Complaint Id1420064
Date Received6/13/2015
ProductBank account or service
Sub-ProductChecking account
IssueProblems caused by my funds being low
Consumer Complaint NarrativeI have been conversing with SunTrust Bank regarding an unethical fee they charged my account. Now they are stating that they could incorrectly gave me a refund that they have to remove out of my account but I never received.
Company Public ResponseCompany chooses not to provide a public response
Company (To Which The Complaint Relates)SUNTRUST BANKS, INC.
StateVA
Zip Code201XX
Any comments on this complaint?

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