Suntrust Banks, Inc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Complaint Database at the Consumer Financial Protection Bureau

These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

Suntrust Banks, Inc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?	Consent provided
Complaint Submitted Via	Web
Date Sent To Company	11/23/2016
Company Response To Consumer	Closed with explanation
Timely Response?	Yes
Consumer Disputed?	No
Complaint Id	2222664
Date Received	They now are refusing to refund my money and in essence are attempting to extort funds from be based on your banks "" stealing ""
Product	my monies by entering my account without consent. This is fraudulent and reprehensible
Sub-Product	and at the core of all things illegal. I am unclear on how I can be told a payment will not come out
Issue	remove the permission for the bank to enter my account and because I made purchases based on the word of your rep
Sub-Issue	that the funds where not going to be deducted be assessed additional fees
Consumer Complaint Narrative	{$120.00} from me and think this is good business practice. I want my money back."
Company Public Response	Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company (To Which The Complaint Relates)	SUNTRUST BANKS, INC.
State	MD