Seterus, Inc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Complaint Database at the Consumer Financial Protection Bureau

These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

Seterus, Inc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?	Consent provided
Complaint Submitted Via	Web
Date Sent To Company	5/4/2017
Company Response To Consumer	Closed with explanation
Timely Response?	Yes
Consumer Disputed?	N/A
Complaint Id	2472165
Date Received	5/2/2017
Product	Mortgage
Sub-Product	Conventional home mortgage
Issue	Struggling to pay mortgage
Consumer Complaint Narrative	Seterus Inc , has failed to abide by the servicing guidelines in connection with the HAMP and Non-HAMP loss mitigation options by the Treasury department in connection and also failure to abide by the XXXX XXXX XXXX underwriting guidelines publi
Company (To Which The Complaint Relates)	Seterus, Inc.
State	FL
Zip Code	331XX