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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Pennymac Loan Services, Llc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

TagsServicemember
Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company5/5/2017
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id2476539
Date Received5/5/2017
ProductMortgage
Sub-ProductVA mortgage
IssueTrouble during payment process
Consumer Complaint NarrativeOn or about X/XX/2016 , I calle d PennyMac Loan Service, r egarding my statement, it showed I had a Credit Balance, ( This was for XX/X/16 Pay ment ) After being on Hold fo r 15 minutes, she said NO on XX/XX/XXXX Payment and just mak e X
Company (To Which The Complaint Relates)PENNYMAC LOAN SERVICES, LLC.
StateCA
Zip Code917XX
Any comments on this complaint?

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