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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Netspend Corporation - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company7/7/2016
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?No
Complaint Id1999703
Date Received7/6/2016
ProductPrepaid card
Sub-ProductGovernment benefit payment card
IssueUnauthorized transactions/trans. issues
Consumer Complaint Narrative1 hour after using Netspend 's mobile checkload service, an unauthorized charge was made at a XXXX in XXXX to my account ( I live in XXXX and have never been there ). When I attempted to log in to my account online to seek more information, a message appe
Company Public ResponseCompany believes it acted appropriately as authorized by contract or law
Company (To Which The Complaint Relates)NETSPEND CORPORATION
StateMI
Zip Code481XX
Any comments on this complaint?

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