Nelnet, Inc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Complaint Database at the Consumer Financial Protection Bureau

These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

Nelnet, Inc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?	Consent provided
Complaint Submitted Via	Web
Date Sent To Company	5/25/2016
Company Response To Consumer	Closed with explanation
Timely Response?	Yes
Consumer Disputed?	Yes
Complaint Id	1941516
Date Received	This was incorrect ; I qualify for the REPAYE program. I 'm not certain
Product	but assuming that they should understand these programs better than me
Sub-Product	it was dishonest at best
Issue	and a lie at worst. It took me months to argue for moving my loan onto an income-based repayment plan. I engaged
Sub-Issue	and re-engaged for months
Consumer Complaint Narrative	to only finally be placed on REPAYE this month ( XXXX 2016 )."
Company (To Which The Complaint Relates)	NELNET, INC.
State	NY