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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Nelnet, Inc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company5/3/2017
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id2474348
Date Received5/3/2017
ProductStudent loan
Sub-ProductFederal student loan servicing
IssueStruggling to repay your loan
Sub-IssueCan't get other flexible options for repaying your loan
Consumer Complaint NarrativeForced to go into forbearance due to not being able to pay monthly on loan, subsequently the interest on these loans go up.
Company (To Which The Complaint Relates)NELNET, INC.
StateNY
Zip Code104XX
Any comments on this complaint?

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