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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Navient Solutions, Llc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company10/22/2017
Company Response To ConsumerClosed with non-monetary relief
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id2708387
Date Received10/22/2017
ProductStudent loan
Sub-ProductPrivate student loan
IssueDealing with your lender or servicer
Sub-IssueReceived bad information about your loan
Consumer Complaint NarrativeI have three loans with navient. I am currently in a XXXX school program and my loans should be eligible for in-school deferment. I spoke to over 10 people on the phone at navient to try to handle this and was continuously given faulty information. First
Company (To Which The Complaint Relates)Navient Solutions, LLC.
StateWA
Zip Code98648
Any comments on this complaint?

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