Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Nationstar Mortgage - Consumer Complaint Database at the Consumer Financial Protection Bureau

TagsOlder American
Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company3/25/2019
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id3189492
Date Received3/25/2019
ProductMortgage
Sub-ProductFHA mortgage
IssueTrouble during payment process
Consumer Complaint NarrativeI sent an escrow payment to Nation star Mortgage in XX/XX/XXXX, certified mail to the escrow dept. They applied it to my mortgage payment instead which had already been paid.I had to call Corporate to get it reverse. I call Nation star mortgage on XXXX XX
Company (To Which The Complaint Relates)NATIONSTAR MORTGAGE
StateTX
Zip Code774XX
Any comments on this complaint?