Fay Servicing, Llc - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?	Consent provided
Complaint Submitted Via	Web
Date Sent To Company	2/9/2018
Company Response To Consumer	Closed with explanation
Timely Response?	No
Consumer Disputed?	N/A
Complaint Id	2808570
Date Received	In a panic
Product	I began researching your website and it became abundantly clear that Fay Servicing was guilty of a Dual Tracking violation
Sub-Product	a practice that is specifically restricted under XXXX rules. Fay Servicing moved forward with foreclosure while simultaneously working with me to avoid foreclosure. They started a foreclosure proceeding after I had already submitted a complete applicati
Issue	and when that application was/is still pending review. Once again
Sub-Issue	Fay Servicing has "" violated the XXXX servicing rules by ... illegally launch [ ing ] or mov [ ing ] forward with the foreclosure process while borrowers were actively seeking help to save their homes
Consumer Complaint Narrative	the same violation for which they were issued a Consent Order and fined {$XXXX} XXXX as recently as XXXX of XXXX."
Company (To Which The Complaint Relates)	Fay Servicing, LLC
State	GA
Zip Code	314XX

Consumer Complaint Database at the Consumer Financial Protection Bureau