Experian Information Solutions Inc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Complaint Database at the Consumer Financial Protection Bureau

These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

Experian Information Solutions Inc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Tags	Servicemember
Consumer Consent Provided?	Consent provided
Complaint Submitted Via	Web
Date Sent To Company	3/4/2019
Company Response To Consumer	Closed with non-monetary relief
Timely Response?	Yes
Consumer Disputed?	N/A
Complaint Id	3168496
Date Received	When I finally was finished growing older and older and older and older while wading through computerized voice prompts
Product	the end result for each of the several telephone numbers that I called REPEATEDLY was a recorded message telling me that Experian could not assist me
Sub-Product	or words to that effect
Issue	along with a monotone apology and a suggestion that I "" try again later ''
Sub-Issue	followed by disconnection. This happened every single time! If it is impossible to get help from an Experian computer over the telephone
Consumer Complaint Narrative	FORGET ABOUT EVER SPEAKING TO A HUMAN! Not gon na happen!"
Company Public Response	Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company (To Which The Complaint Relates)	Experian Information Solutions Inc.
State	NJ
Zip Code	080XX