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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Experian Information Solutions Inc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company12/23/2016
Company Response To ConsumerClosed with monetary relief
Timely Response?Yes
Consumer Disputed?No
Complaint Id2262505
Date Received12/23/2016
ProductCredit reporting
IssueCredit monitoring or identity protection
Sub-IssueBilling dispute
Consumer Complaint NarrativeI went to Experian to get free credit report and paid XXXX for the credit score. The condition that if you do not cancel in XXXX days you will be charged a monthly fee was not placed front and center and instead said free all over the homepage for using t
Company Public ResponseCompany has responded to the consumer and the CFPB and chooses not to provide a public response
Company (To Which The Complaint Relates)Experian Information Solutions Inc.
StateTX
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