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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Escrow - Consumer Complaint Database at the Consumer Financial Protection Bureau

Tagsand was informed that it would probably show up as corrected in a few days. I emailed a copy of the pdf to a XXXX XXXX who later emailed me back that I should have received a call. Someone named XXXX had called me with instructions to call her back. She w
Consumer Consent Provided?but someone named XXXX. XXXX took the call and gave me her information so that I could check back with her next week. As of this morning
Complaint Submitted Viathe account has new adjustments on two of the previously listed deposits of {$1300.00} and {$1300.00} to principal only
Date Sent To Companybut that still leaves me {$1300.00} short on principal-only payments. ( Also
Company Response To Consumerat this time
Timely Response?my regular automatic monthly payment of {$1300.00} posted on XX/XX/XXXX. ) I am weary with this company that sends its own specified deposit coupons and then does not honor them. I have worked with at least four other mortgage companies in my life
Consumer Disputed?but I have never felt so insecure as I am now with this one. Mr. Cooper bought my loan from XXXX ; that is the ONLY way that they would have gotten my business. I wish I could just switch to another company ; but at this point
Complaint IdI would never get the same interest rate and it would cost me several thousands of dollars to set up.
Date ReceivedOn XX/XX/XXXX
ProductI got the courage to make another principal only payment
Sub-Productthis time for {$4000.00}. I also made a pdf of the check and the payment coupon. On XX/XX/XXXX
IssueI received notification that it had been received
Sub-Issueso I went to the website to find
Consumer Complaint Narrativeonce again
Company Public Responseit had been broken down into smaller payments- each covering interest
Company (To Which The Complaint Relates)escrow
Stateand the smallest portions principal. As before
Zip CodeI called to complain
Any comments on this complaint?

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