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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Ditech Financial Llc - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company5/4/2016
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?No
Complaint Id1909464
Date Received5/4/2016
ProductMortgage
Sub-ProductConventional fixed mortgage
IssueLoan servicing, payments, escrow account
Consumer Complaint NarrativeOn XXXX/XXXX/16 a late payment was processed through DITECH CO for XXXX ( my XX/XX/XXXX payment and made a future dated payment for XX/XX/XXXX which would have been drafted XX/XX/XXXX. On XXXX/XXXX/16 a web bill pay was made through my bank in the amount
Company Public ResponseCompany believes the complaint is the result of a misunderstanding
Company (To Which The Complaint Relates)Ditech Financial LLC
StateCA
Zip Code925XX
Any comments on this complaint?

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