Discover Bank - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Complaint Database at the Consumer Financial Protection Bureau

These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

Discover Bank - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?	Consent provided
Complaint Submitted Via	Web
Date Sent To Company	10/22/2017
Company Response To Consumer	Closed with non-monetary relief
Timely Response?	Yes
Consumer Disputed?	N/A
Complaint Id	2708930
Date Received	I have tried to contact Discover Student Loans numerous times via phone
Product	chat
Sub-Product	and their online messaging system and keep getting useless responses - from they are working on it
Issue	to generic form responses that do n't even apply
Sub-Issue	to some of the representatives I spoke with not even being aware of the issues. I have sent numerous emails to senior managers/executives and they have not responded. I have requested that they suspend my monthly payments ( and interest accumulation XXXX
Consumer Complaint Narrative	but they have not done so. I have been forced to waste time making payments via phone calls and do not feel comfortable continuing to do so."
Company (To Which The Complaint Relates)	DISCOVER BANK
State	NJ