Commerce Bank - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?	Consent provided
Complaint Submitted Via	Web
Date Sent To Company	1/4/2019
Company Response To Consumer	Closed with explanation
Timely Response?	Yes
Consumer Disputed?	N/A
Complaint Id	3116128
Date Received	I left and called customer service to complain and to ask for a district manager to call me back and explained the nature of the complaint. The first person I spoke to was named XXXX. She spoke to her supervisor named XXXX
Product	and his recommendation was to go to another branch location if we were having problems with this location in order to withdraw the money. It was like they did not even understand the nature of my complaint. I told her this was not a solution
Sub-Product	to jump branches until the money was withdrawn
Issue	and that I wanted a clear explanation of what I needed to bring
Sub-Issue	official pending or offical final
Consumer Complaint Narrative	before I made another trip to a branch. She then transferred me to another supervisor named XXXX. XXXX stated she would give me the district managers name and number to speak to directly. What she gave me was the branch manager 's name and direct number.
Company (To Which The Complaint Relates)	COMMERCE BANK
State	KS
Zip Code	660XX

Consumer Complaint Database at the Consumer Financial Protection Bureau