Coinbase, Inc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Complaint Database at the Consumer Financial Protection Bureau

These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

Coinbase, Inc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?	Consent provided
Complaint Submitted Via	Web
Date Sent To Company	5/29/2017
Company Response To Consumer	Closed with explanation
Timely Response?	Yes
Consumer Disputed?	N/A
Complaint Id	2496227
Date Received	5/29/2017
Product	Money transfer, virtual currency, or money service
Sub-Product	Virtual currency
Issue	Other service problem
Consumer Complaint Narrative	On XXXX / XXXX / 17 I lost access to my account with Coinbase. I became unable to login to the account as Coinbase has stopped sending me verification emails. No problems exist with my email account itself. I filed a support ticket and attempted socia
Company (To Which The Complaint Relates)	Coinbase, Inc.
State	SC