Citibank, N.a. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Complaint Database at the Consumer Financial Protection Bureau

These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

Citibank, N.a. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Tags	Older American
Consumer Consent Provided?	Consent provided
Complaint Submitted Via	Web
Date Sent To Company	1/4/2016
Company Response To Consumer	Closed with explanation
Timely Response?	Yes
Consumer Disputed?	No
Complaint Id	1726258
Date Received	1/4/2016
Product	Credit card
Issue	Identity theft / Fraud / Embezzlement
Consumer Complaint Narrative	Without Notice Citicard expired {$300000.00} worth of " Thank You '' points on my credit card account. I have paid my bill in full for over 20 years. 2012 I had over XXXX points and then come XXXX XXXX without notice they started expiring them. Since 2012
Company Public Response	Company chooses not to provide a public response
Company (To Which The Complaint Relates)	CITIBANK, N.A.
State	CO