Citibank, N.a. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?	Consent provided
Complaint Submitted Via	Web
Date Sent To Company	5/27/2016
Company Response To Consumer	Closed with non-monetary relief
Timely Response?	Yes
Consumer Disputed?	No
Complaint Id	1945640
Date Received	On a separate note
Product	I want to take this time to make sure that you are aware of the requirements for the Citigold Account package. In order to avoid the monthly service fee of {$30.00}
Sub-Product	your combined average monthly balance in all eligible deposit and retirement accounts must be {$50000.00} or more. Outstanding lending products such as loans
Issue	lines of credit and mortgage balances no longer contribute to the combined average monthly balance in order to avoid the monthly service fee and {$2.00} non-Citibank ATM fees. '' Because I was told I needed to wait 90 days I then waited the requisite time
Sub-Issue	and that I would not be receiving the promised miles. Unfortunately for me I had been paying the $ XXXX/month fee to keep the checking account open because I expected to see the miles within a 90 day time frame. It seems incredibly dishonest to tell me to
Consumer Complaint Narrative	at which point Citi had already collected XXXX monthly fees."
Company Public Response	Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company (To Which The Complaint Relates)	CITIBANK, N.A.
State	MN
Zip Code	554XX

Consumer Complaint Database at the Consumer Financial Protection Bureau