Citibank, N.a. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Complaint Database at the Consumer Financial Protection Bureau

These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

Citibank, N.a. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Tags	Servicemember
Consumer Consent Provided?	Consent provided
Complaint Submitted Via	Web
Date Sent To Company	5/31/2017
Company Response To Consumer	Closed with non-monetary relief
Timely Response?	Yes
Consumer Disputed?	N/A
Complaint Id	2495542
Date Received	5/27/2017
Product	Credit card or prepaid card
Sub-Product	General-purpose credit card or charge card
Issue	Getting a credit card
Sub-Issue	Problem getting a working replacement card
Consumer Complaint Narrative	New Citi card that I ordered was compromised by an email hacker who also Hijacked my email account. Citi says they w ill send new card XXXX by mail and I would have it in a couple of weeks. I then asked that a new card be sent by overnight mail. They sa
Company Public Response	Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company (To Which The Complaint Relates)	CITIBANK, N.A.
State	AR