Citibank, N.a. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Complaint Database at the Consumer Financial Protection Bureau

These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

Citibank, N.a. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?	Consent provided
Complaint Submitted Via	Web
Date Sent To Company	5/30/2017
Company Response To Consumer	Closed with explanation
Timely Response?	Yes
Consumer Disputed?	N/A
Complaint Id	2496426
Date Received	5/30/2017
Product	Credit card or prepaid card
Sub-Product	Store credit card
Issue	Problem when making payments
Sub-Issue	Problem during payment process
Consumer Complaint Narrative	I opened an acc ount XXXX XXXX BrandSource card and Citibank took over. With XXXX XXXX I had credit protection on the card. When Citibank took over the account, I was never notified that my credit protection would be discontinued. As a result
Company Public Response	Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company (To Which The Complaint Relates)	CITIBANK, N.A.
State	SC
Zip Code	290XX