Citibank, N.a. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?	Consent provided
Complaint Submitted Via	Web
Date Sent To Company	11/26/2017
Company Response To Consumer	Closed with explanation
Timely Response?	Yes
Consumer Disputed?	N/A
Complaint Id	2738041
Date Received	XXXX ( XXXX XXXX XXXX XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX The account was charged off
Product	I paid the applicable income tax for the charge off
Sub-Product	they can no longer legally collect on the account which means I ca n't pay it
Issue	I tried to pay it and was told they ca n't legally collect on it. To further add to this insanity
Sub-Issue	Citi XXXX will not allow me to give the three bureaus permission to speak with them to get accurate reporting and the three bureaus will not allow me to be on a conference call to Citi to get information for accurate reporting. This is a hamster wheel of
Consumer Complaint Narrative	I have not been able to get from them what it seems I am legally entitled to and this is for them to send me a letter that they will be reporting this account accurately to the three bureaus."
Company Public Response	Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company (To Which The Complaint Relates)	CITIBANK, N.A.
State	CA
Zip Code	950XX

Consumer Complaint Database at the Consumer Financial Protection Bureau