Citibank, N.a. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Complaint Database at the Consumer Financial Protection Bureau

These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

Citibank, N.a. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?	Consent provided
Complaint Submitted Via	Web
Date Sent To Company	8/24/2018
Company Response To Consumer	Closed with explanation
Timely Response?	Yes
Consumer Disputed?	N/A
Complaint Id	3001459
Date Received	8/24/2018
Product	Checking or savings account
Sub-Product	Checking account
Issue	Opening an account
Sub-Issue	Didn't receive terms that were advertised
Consumer Complaint Narrative	Account was opened under terms for a {$400.00} bonus. The requirements were met, and multiple agents on the live chat as well as over the phone, including a supervisor, have promised me that I would receive the bonus. I spoke on XX/XX/XXXX to XXXX, employ
Company Public Response	Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company (To Which The Complaint Relates)	CITIBANK, N.A.
State	CA
Zip Code	926XX