Alliance Data Card Services - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Complaint Database at the Consumer Financial Protection Bureau

These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

Alliance Data Card Services - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?	Consent provided
Complaint Submitted Via	Web
Date Sent To Company	2/4/2019
Company Response To Consumer	Closed with explanation
Timely Response?	Yes
Consumer Disputed?	N/A
Complaint Id	3142193
Date Received	2/4/2019
Product	Credit card or prepaid card
Sub-Product	Store credit card
Issue	Struggling to pay your bill
Sub-Issue	Credit card company won't work with you while you're going through financial hardship
Consumer Complaint Narrative	My Zales account with XXXX XXXX was on a hardship program for several months and now removed, notice was received today on XXXX, due to a returned payment. The terms of the program allow a certain number of returned payments in a given time frame before a
Company (To Which The Complaint Relates)	Alliance Data Card Services
State	CT
Zip Code	6320