Alliance Data Card Services - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Complaint Database at the Consumer Financial Protection Bureau

These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

Alliance Data Card Services - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?	Consent provided
Complaint Submitted Via	Web
Date Sent To Company	3/19/2019
Company Response To Consumer	Closed with monetary relief
Timely Response?	Yes
Consumer Disputed?	N/A
Complaint Id	3184698
Date Received	3/19/2019
Product	Credit card or prepaid card
Sub-Product	Store credit card
Issue	Problem when making payments
Sub-Issue	You never received your bill or did not know a payment was due
Consumer Complaint Narrative	I was shocked when reviewing my credit report and found late payment on the date below : 30 days late as of XX/XX/ 2018 ( All 3 Bureaus ) I am not sure how this happened. I believe I made my payment to you when I received my statement. My only thought is
Company (To Which The Complaint Relates)	Alliance Data Card Services
State	TX
Zip Code	762XX