Alliance Data Card Services - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Complaint Database at the Consumer Financial Protection Bureau

These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

Alliance Data Card Services - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?	Consent provided
Complaint Submitted Via	Web
Date Sent To Company	6/20/2018
Company Response To Consumer	Closed with explanation
Timely Response?	Yes
Consumer Disputed?	N/A
Complaint Id	2940819
Date Received	6/20/2018
Product	Credit card or prepaid card
Sub-Product	General-purpose credit card or charge card
Issue	Trouble using your card
Sub-Issue	Can't use card to make purchases
Consumer Complaint Narrative	I logged into my account today ( XX/XX/2018 ) and discovered I had no available credit despite utilizing less than {$600.00} of my {$2500.00} limit. I called customer service, and they told me that this was a computer issue impacting thousands of customer
Company (To Which The Complaint Relates)	Alliance Data Card Services
State	OH