Aes/pheaa - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Complaint Database at the Consumer Financial Protection Bureau

These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

Aes/pheaa - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?	Consent provided
Complaint Submitted Via	Web
Date Sent To Company	4/13/2015
Company Response To Consumer	Closed with explanation
Timely Response?	Yes
Consumer Disputed?	Yes
Complaint Id	1326393
Date Received	4/12/2015
Product	Debt collection
Sub-Product	Non-federal student loan
Issue	False statements or representation
Sub-Issue	Attempted to collect wrong amount
Consumer Complaint Narrative	National Collegiate Student Loan Trust is a trust, not a lender like American Education Services claims they are. I spoke with a supervisor named XXXX from XXXX XXXX XXXX and he advised me that American Education Services also owns some of the trust there
Company (To Which The Complaint Relates)	AES/PHEAA
State	IL