Federal Register - December 16, 2021
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Source: Federal Register
Federal Register / Vol. 86, No. 239 / Thursday, December 16, 2021 / Presidential Documents
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5f of this order, as well as the requirements of the Paperwork Reduction Act related to collections of information, consistently with guidance contained in the Office of Information and Regulatory Affairs Memorandum of July 22, 2016 Flexibilities under the Paperwork Reduction Act for Compliance with Information Collection Requirements, which provides that the Paperwork Reduction Act does not apply to agencies general solicitations of public views and feedback, certain ratings and rankings of Federal services by members of the public using Government websites, or direct observations of users interacting with digital tools and products;
c direct all of their respective program offices to identify opportunities to apply policies, including those set forth in subsections 1a and b of Executive Order 13707, and to engage in promising practices such as the advance testing of information collections described in the Office of Information and Regulatory Affairs Memorandum of August 9, 2012 Testing and Simplifying Federal Forms;
d identify opportunities, as appropriate and consistent with applicable law, to modify their respective agencies regulations, internal and publicfacing guidance, and policies to include positive and equitable customer experiences and service delivery as part of their respective agencies missions;
issue internal directives or policies on customer experience and service delivery to articulate how their respective agencies strategies and missions relate to customer experience and service delivery outcomes; and promote coordination within and among their respective agencies concerning those customer life experiences that cut across agency or agency component responsibilities;
e improve the digital customer experience for their respective agencies customers by modernizing agency websites, using human-centered design methodologies, digitizing agency services and forms, modernizing records management, updating network infrastructure and mobility capabilities, and accelerating the use of electronic signatures when aligned with policy priorities, as required by the 21st Century Integrated Digital Experience Act 44 U.S.C. 3501 note; and f identify means by which their respective agencies can improve transparency and accessibility through their compliance with the Plain Writing Act of 2010 Public Law 111274 and related requirements and guidance.
Sec. 8. OMB Guidance. The Director of OMB shall review and update OMB
Government-wide guidance and supporting processes such as information collection reviews or data sharing approvals as necessary and applicable, to ensure conformity with this order and to assist agencies in improving their service delivery and customer experience.
Sec. 9. Independent Agencies. Independent agencies are strongly encouraged to comply with the provisions of this order.
Sec. 10. General Provisions. a Nothing in this order shall be construed to impair or otherwise affect:
i the authority granted by law to an executive department or agency, or the head thereof; or
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ii the functions of the Director of the Office of Management and Budget relating to budgetary, administrative, or legislative proposals.
b This order shall be implemented consistent with applicable law and subject to the availability of appropriations.
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