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Federal Register / Vol. 86, No. 193 / Friday, October 8, 2021 / Notices report to FNS using the Program Activity Statement FNS366B on a quarterly basis.
After a recent policy review, FNS
determined updates to the FNS366B
were needed to revise currently collected metrics related to SNAP
recertification policy. Households that file a recertification application within 30 days of the end of their certification period are entitled to expedited service, if eligible. While the FNS366B
currently collects aggregate data on expedited applications on its current form, the form does not differentiate between expedited initial applications and expedited recertification applications. FNS is proposing to Respondent
Form No.

State Agencies

FNS366B: Program and Budget Summary Statement: Program Activity Statement.

FR Doc. 202122011 Filed 10721; 8:45 am BILLING CODE 341030P

AMERICAN BATTLE MONUMENTS
COMMISSION
Information Collection: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery American Battle Monuments Commission.
ACTION: Notice of information collection;
request for comment.
AGENCY:

In accordance with the Paperwork Reduction Act of 1995, the ABMC is seeking comments from all interested individuals and organizations for a new information collection, Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.
DATES: Comments must be received in writing on or before December 7, 2021
to be assured of consideration.
Comments received after that date will be considered to the extent practicable.
ADDRESSES: Commenters should submit comments via regulations.gov.
Comments received in response to this notice will be made available to the public through relevant websites and upon request. For this reason, please do not include in your comments information of a confidential nature,
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SUMMARY:

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Estimated number of respondents
CFR

Cynthia Long, Administrator, Food and Nutrition Service.

VerDate Sep<11>2014

update the form to make this distinction. The form revision acknowledges the distinction in the policy. With the form changes, FNS will be able to collect disaggregated data on expedited applications, which will help inform the monitoring and tracking of timeliness compliance and identify opportunities for additional technical assistance.
Currently, State agencies are instructed to enter line 6 on the FNS
366B Expedited Service. FNS
proposes to update the form by breaking down this data point into two separate data points, as follows:
Line 6, Expedited Service, will be replaced by Line 6aExpedited ServiceInitial Applications.

7 CFR 272.2

Frequency of response per respondent
53.0

such as sensitive personal information or proprietary information.
FOR FURTHER INFORMATION CONTACT:
Karen Wurzburger, +33 06 40 44 46 19, wurzburgerk@abmc.gov.
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.
Type of Request: New collection.
Abstract: This information collection activity provides a means to garner qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Agencys commitment to improve service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions but are not statistical surveys that yield quantitative results that can be generalized to the population of study.
This feedback will provide insights into customer or stakeholder perceptions, experiences, and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative, and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management. The solicitation of feedback will target areas such as:
Timeliness, appropriateness, accuracy of information, courtesy, efficiency of service delivery, and resolution of
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FNS will also add Line 6b Expedited ServiceRecertifications.
FNS has updated the FNS366B
instructions to reflect this proposed change.
The reporting burden of 3,180 burden hours, 53 respondents, and 212 total responses for the current version of the FNS366B form is covered under OMB
number 05840594, expiration date 07/
31/2023. The recordkeeping burden of 1,124 hours for the FNS366B form is currently covered under OMB number 05840083, expiration date 08/31/2023.
We do not anticipate the changes to the FNS366B will impact the current reporting or recordkeeping burden which will remain the same.
Total annual response
4.0

212.0

Estimated hrs.
per response
Annual burden hrs.

15.0

3,180.0

issues with service delivery. Responses will be assessed to plan and inform efforts to improve or maintain the quality of service offered to the public.
If this information is not collected, vital feedback from customers and stakeholders on the Agencys services will be unavailable. The Agency will only submit a collection for approval under this generic clearance if it meets the following conditions:
The collections are voluntary;
The collections are low-burden for respondents based on considerations of total burden hours, total number of respondents, or burden-hours per respondent and are low-cost for both the respondents and the Federal Government;
The collections are noncontroversial and do not raise issues of concern to other Federal agencies;
Any collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the near future;
Personally identifiable information PII is collected only to the extent necessary and is not retained;
Information gathered is intended to be used only internally for general service improvement and program management purposes and is not intended for release outside of the agency if released, the agency must indicate the qualitative nature of the information;
Information gathered will not be used for the purpose of substantially informing influential policy decisions;
and
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