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Federal Register / Vol. 86, No. 189 / Monday, October 4, 2021 / Rules and Regulations under the Heraldic Quality Control Program when specifically authorized by TIOH.
1 All authorized appurtenances and devices for decorations, medals, and ribbons such as oak leaf clusters, service stars, arrowheads, V device, and clasps.
2 Combat, special skill, and qualification badges and bars.
3 Identification badges.
4 All approved Shoulder Sleeve Insignia.
5 All approved Distinctive Unit Insignia.
6 All approved Regimental Distinctive Insignia.
7 All approved Combat Service Identification Badges.
8 Fourrageres and lanyards.
9 Lapel buttons.
10 Decorations, service medals, and ribbons, except for the Medal of Honor.
11 Replicas of decorations and service medals for grave markers.
Replicas are to be at least twice the size prescribed for decorations and service medals.
12 Service ribbons and unit awards.
13 Rosettes, except for the Medal of Honor.
c Deviations from the prescribed specifications for the items listed in paragraph b of this section are not permitted without prior approval, in writing, by TIOH.
d Hubs, dies, and cartoons are not provided to manufacturers for the following items. However, manufacturing will be in accordance with the Government-furnished drawing.
1 Shoulder Loop Insignia, Reserve Officers Training Corps ROTC, U.S.
Army.
2 Institutional SSI, ROTC, U.S.
Army.
3 Background trimming/flashes, U.S.
Army.
4 Hand-embroidered bullion insignia.
507.14 Articles not authorized for manufacture or commercial sale.

The following articles are not authorized for manufacture and commercial sale, except under contract with the Defense Logistics Agency, Troop Support DLA Troop Support:
a The Medal of Honor.
b Service ribbon for the Medal of Honor.
c Medal of Honor Rosette.
d Medal of Honor Flag.
e Military Department Service flags prescribed in Army Regulation 840
10.
f Articles for commercial sale that incorporate designs or likenesses of
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insignia listed in 507.13, except when authorized in writing by the Army Trademark Licensing Program as specified in 507.10b.
507.15

Violations and penalties.

a TIOH will revoke a certificate of authority to manufacture when the holder intentionally violates any of the provisions of this part or does not comply with the agreement the manufacturer signed to receive a certificate.
b Violations are also subject to penalties as prescribed in the statutes referred to in 507.5.
c Repetition or continuation of violations after official notice will be deemed as corroborating evidence of intentional violation.
507.16 Processing complaints of alleged breach of policies.

a Suspension or revocation of a certificate of authority to manufacture.
TIOH may suspend or revoke a certificate of authority to manufacture if the manufacturer breaches quality control policies. The term quality control policies includes the obligation of a manufacturer to produce insignia in accordance with all applicable Government specifications, manufacturing drawings, and cartoons and other applicable instructions TIOH
provided. Breaches of quality control policies may be identified by TIOH
through the Quality Control Inspection Program or through registered complaints to TIOH.
b Reporting alleged breach of quality control. Complaints and reports of an alleged breach of quality control policies will be forwarded to the Director, The Institute of Heraldry, 9325
Gunston Road, Room S113, Fort Belvoir, VA 220605579.
c Informal investigation of allegations. The Director may decide to suspend or revoke a certificate of authority to a manufacture based on evidence gathered during a TIOH
heraldic quality control inspection or from a registered complaint. The Director may initiate an informal investigation of an allegation of breaches of the heraldic quality control policy.
d Heraldic Quality Control Inspection Program. 1 TIOH will conduct periodic quality control inspections of on hand stocks of heraldic items maintained by:
i Exchange military clothing stores.
ii Certified manufacturers.
2 Upon completion of quality control inspections, TIOH will provide a report of deficiencies to the appropriate retail outlet or Commander,
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DLA Troop Support, and the certified manufacturer responsible for the production of the item. The notification to the manufacturer will require assurances of compliance with quality control policies. The report of deficiencies will be reviewed upon recertification of the manufacturer. Any recurrence of the same breach will be considered a refusal to perform, and the Director will take further action to suspend or revoke certification.
e Complaint of alleged breach of quality control policy. 1 If an investigation is initiated, the appointed investigator will impartially ascertain facts and gather appropriate evidence to substantiate or invalidate allegations of impropriety. The investigator will submit a report containing a summarized record of the investigation with findings of each allegation and supporting evidence to the Director.
2 If the investigation substantiates allegations of a breach of quality control, the Director will notify the manufacturer in writing that the Director is contemplating suspending or revoking the certificate. The notification will include:
i The specific allegations and findings of the investigator;
ii All evidence provided to the Director in the investigation;
iii A citation to this part as the authority under which the Director may suspend or revoke the certificate of authority if the situation warrants after the manufacturer has had an opportunity to reply;
iv What actions, if the allegations are undisputed, are required to provide adequate assurance that future performance will conform to quality control policies;
v The right to reply within 45 days of receipt of the notification in order to submit additional materials and evidence for consideration, to refute the allegations, or provide assurances that future performance will conform to quality control policies; and vi That a failure to reply within 45
days, or if there is any recurrence of the same breach will be considered a refusal to perform, and the Director will take further action to suspend or revoke certification.
f Refusal to perform. 1 If the manufacturer fails to reply within a reasonable time to the letter authorized by paragraph e of this section, refuses to give adequate assurances that future performance will conform to quality control policies, indicates by subsequent conduct that the breach is continuous or repetitive, or disputes the allegations of breach, the Director will
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