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Federal Register / Vol. 86, No. 160 / Monday, August 23, 2021 / Notices The Paperwork Reduction Act of 1995
PRA, Public Law 10413, Section 2, 109 Stat. 163 1995 codified as revised at 44 U.S.C. 35013520, and its implementing regulations, 5 CFR part 1320, require Federal agencies to issue two notices seeking public comment on information collection activities before OMB may approve paperwork packages.
44 U.S.C. 3506, 3507; 5 CFR 1320.5, 1320.8d1, 1320.12. On April 30, 2021
FTA published a 60-day notice 86 FR
23030 in the Federal Register soliciting comments on the ICR that the agency was seeking OMB approval. FTA
received no comments after issuing this 60-day notice. Accordingly, DOT
announces that these information collection activities have been reevaluated and certified under 5 CFR
1320.5a and forwarded to OMB for review and approval pursuant to 5 CFR
1320.12c.
Before OMB decides whether to approve these proposed collections of information, it must provide 30 days for public comment. 44 U.S.C. 3507b; 5
CFR 1320.12d. Federal law requires OMB to approve or disapprove paperwork packages between 30 and 60
days after the 30-day notice is published. 44 U.S.C. 3507bc; 5 CFR
1320.12d; see also 60 FR 44978, 44983, Aug. 29, 1995. OMB believes that the 30-day notice informs the regulated community to file relevant comments and affords the agency adequate time to digest public comments before it renders a decision. 60 FR 44983, Aug.
29, 1995. Therefore, respondents should submit their respective comments to OMB within 30 days of publication to best ensure having their full effect. 5
CFR 1320.12c; see also 60 FR 44983, Aug. 29, 1995.
The summaries below describe the nature of the information collection requirements ICRs and the expected burden. The requirements are being submitted for clearance by OMB as required by the PRA.
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.
OMB Control Number: 21320572.
Type of Request: Renewal of a previously approved information collection.
Abstract: The information collection activity will garner qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administrations commitment to improving service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield
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quantitative results that can be generalized to the population of study.
This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Federal Transit Administration and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.
The solicitation of feedback will target areas such as: Timeliness, appropriateness, accuracy of information, courtesy, efficiency of service delivery, and resolution of issues with service delivery. Responses will be assessed to plan and inform efforts to improve or maintain the quality of service offered to the public.
If this information is not collected, vital feedback from customers and stakeholders on the Agencys services will be unavailable.
The Agency will only submit a collection for approval under this generic clearance if it meets the following conditions:
The collections are voluntary;
The collections are low-burden for respondents based on considerations of total burden hours, total number of respondents, or burden-hours per respondent and are low-cost for both the respondents and the Federal Government;
The collections are noncontroversial and do not raise issues of concern to other Federal agencies;
Any collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the near future;
Personally identifiable information PII is collected only to the extent necessary and is not retained;
Information gathered is used only internally for general service improvement and program management purposes and is not intended for release outside of the agency;
Information gathered is not used for the purpose of substantially informing influential policy decisions; and Information gathered yields qualitative information; the collections are not designed or expected to yield statistically reliable results or used as though the results are generalizable to the population of study.
Feedback collected under this generic clearance will provide useful
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information, but it will not yield data that can be generalized to the overall population. This type of generic clearance for qualitative information will not be used for quantitative information collections that are designed to yield reliably actionable results, such as monitoring trends over time or documenting program performance. Such data uses require more rigorous designs that address: The target population to which generalizations will be made, the sampling frame, the sample design including stratification and clustering, the precision requirements or power calculations that justify the proposed sample size, the expected response rate, methods for assessing potential nonresponse bias, the protocols for data collection, and any testing procedures that were or will be undertaken prior to fielding the study. Depending on the degree of influence the results are likely to have, such collections may still be eligible for submission for other generic mechanisms that are designed to yield quantitative results.
Current Action: Extension without change of a currently approved collection.
Respondents: Individuals and Households, Businesses and Organizations, State, Local or Tribal Government.
Estimated Total Annual Respondents:
10,000.
Estimated Annual Burden on Respondents: 7,582 hours.
Frequency: Annual.
Nadine Pembleton, Director Office of Management Planning.
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DEPARTMENT OF TRANSPORTATION
Federal Transit Administration FTA Docket No. FTA 20210009

Agency Information Collection Activity Under OMB Review AGENCY:

Federal Transit Administration,
DOT.
ACTION:

Notice of request for comments.

In compliance with the Paperwork Reduction Act of 1995, this notice announces that the Information Collection Requirements ICRs abstracted below have been forwarded to the Office of Management and Budget OMB for review and comment. The ICR describe the nature of the information collection and their expected burdens.

SUMMARY:

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