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Federal Register / Vol. 86, No. 33 / Monday, February 22, 2021 / Notices
Branch in the Keystone Division, from milepost MP RY 0.0 to MP RY 21.9. NS
seeks to operate positive train control PTC equipped locomotives, that are not equipped with cab signal system equipment, in cab signal system territory.
PTC-equipped locomotives are to be used in switching, transfer service, with or without cars, manifest trains, work trains, wreck trains, ballast cleaners to and from work, and engines and rail diesel cars moving to and from shops, with all movements made at timetable speed. NS states that if a PTC-equipped locomotive experiences an en route failure, then 49 CFR 236.1029, PTC
system use and failures, would apply.
A copy of the petition, as well as any written communications concerning the petition, is available for review online at http www.regulations.gov.
Interested parties are invited to participate in these proceedings by submitting written views, data, or comments. FRA does not anticipate scheduling a public hearing in connection with these proceedings since the facts do not appear to warrant a hearing. If any interested parties desire an opportunity for oral comment and a public hearing, they should notify FRA, in writing, before the end of the comment period and specify the basis for their request.
All communications concerning these proceedings should identify the appropriate docket number and may be submitted by any of the following methods:
Website: http
www.regulations.gov. Follow the online instructions for submitting comments.
Fax: 2024932251.
Mail: Docket Operations Facility, U.S. Department of Transportation DOT, 1200 New Jersey Ave. SE, W12
140, Washington, DC 20590.
Hand Delivery: 1200 New Jersey Ave. SE, Room W12140, Washington, DC 20590, between 9 a.m. and 5 p.m., Monday through Friday, except Federal Holidays.
Communications received by April 8, 2021 will be considered by FRA before final action is taken. Comments received after that date will be considered if practicable.
Anyone can search the electronic form of any written communications and comments received into any of our dockets by the name of the individual submitting the comment or signing the document, if submitted on behalf of an association, business, labor union, etc..
Under 5 U.S.C. 553c, DOT solicits comments from the public to better inform its processes. DOT posts these comments, without edit, including any
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personal information the commenter provides, to www.regulations.gov, as described in the system of records notice DOT/ALL14 FDMS, which can be reviewed at https
www.transportation.gov/privacy. See also http www.regulations.gov/
!privacyNotice for the privacy notice of regulations.gov.
Issued in Washington, DC.
John Karl Alexy, Associate Administrator for Railroad Safety, Chief Safety Officer.
FR Doc. 202103488 Filed 21921; 8:45 am BILLING CODE 491006P

DEPARTMENT OF THE TREASURY
Agency Information Collection Activities; Proposed Collection;
Comment Request; Improving Customer Experience OMB Circular A11, Section 280 Implementation Departmental Offices, U.S.
Department of the Treasury.
ACTION: Notice.
AGENCY:

The Department of the Treasury, as part of its continuing effort to reduce paperwork and respondent burden, invites the general public and other federal agencies to comment on the proposed information collection listed below, in accordance with the Paperwork Reduction Act of 1995.
DATES: Written comments must be received on or before April 23, 2021.
ADDRESSES: Send comments regarding the burden estimate, or any other aspect of the information collection, including suggestions for reducing the burden, to Treasury PRA Clearance Officer, 1750
Pennsylvania Ave. NW, Suite 8142, Washington, DC 20220, or email at PRA@treasury.gov.
FOR FURTHER INFORMATION CONTACT:
Copies of the submissions may be obtained from Molly Stasko by emailing PRA@treasury.gov, calling 202 622
8922, or viewing the entire information collection request at www.reginfo.gov.
SUPPLEMENTARY INFORMATION:
Title: Improving Customer Experience OMB Circular A11, Section 280
Implementation.
OMB Control Number: 1505NEW.
Type of Review: New collection.
Description: A modern, streamlined and responsive customer experience means: Raising government-wide customer experience to the average of the private sector service industry;
developing indicators for high-impact Federal programs to monitor progress towards excellent customer experience and mature digital services; and SUMMARY:

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providing the structure including increasing transparency and resources to ensure customer experience is a focal point for Department leadership. To support this, OMB Circular A11
Section 280 established governmentwide standards for mature customer experience organizations in government and measurement. To enable Federal programs to deliver the experience taxpayers deserve, they must undertake three general categories of activities:
Conduct ongoing customer research, gather and share customer feedback, and test services and digital products.
These data collection efforts may be either qualitative or quantitative in nature or may consist of mixed methods. Additionally, data may be collected via a variety of means, including but not limited to electronic or social media, direct or indirect observation i.e., in person, video and audio collections, interviews, questionnaires, surveys, and focus groups. The Department will limit its inquiries to data collections that solicit strictly voluntary opinions or responses.
Steps will be taken to ensure anonymity of respondents in each activity covered by this request.
The results of the data collected will be used to improve the delivery of Federal services and programs. It will include the creation of personas, customer journey maps, and reports and summaries of customer feedback data and user insights. It will also provide government-wide data on customer experience that can be displayed on performance.gov to help build transparency and accountability of Federal programs to the customers they serve.
As a general matter, these information collections will not result in any new system of records containing privacy information and will not ask questions of a sensitive nature, such as sexual behavior and attitudes, religious beliefs, and other matters that are commonly considered private.
The Department will collect this information by electronic means when possible, as well as by mail, fax, telephone, technical discussions, and in-person interviews. The Department may also utilize observational techniques to collect this information.
Affected Public: Collections will be targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the near future. For the purposes of this request, customers are individuals, businesses, and organizations that interact with a Federal Government agency or program, either directly or via
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