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Federal Register / Vol. 86, No. 28 / Friday, February 12, 2021 / Notices
8. Noise: Federal-Aid Highway Act of 1970, Public Law 91605 84 Stat.
1713.
9. Executive Orders: E.O. 12898, Federal Actions to Address Environmental Justice in Minority Populations and Low Income Populations; E.O. 11593 Protection and Enhancement of Cultural Resources;
E.O. 13175, Consultation and Coordination with Indian Tribal Governments; E.O. 13045 Protection of Children from Environmental Health Risks and Safety Risks; E.O. 13112, Invasive Species; E.O. 11514, Protection and Enhancement of Environmental Quality: E.O. 13287 Preserve America.
Nothing in this notice creates a cause of action under these Executive Orders.
Catalog of Federal Domestic Assistance Program Number 20.205, Highway Planning and Construction. The regulations implementing Executive Order 12372
regarding intergovernmental consultation on Federal programs and activities apply to this program.
Authority: 23 U.S.C. 139 l1.
Issued on: February 5, 2021.
Moises Marrero, Division Administrator, Atlanta, Georgia.
FR Doc. 202102803 Filed 21121; 8:45 am BILLING CODE 491022P

DEPARTMENT OF TRANSPORTATION
Federal Motor Carrier Safety Administration Docket No. FMCSA20200215

Agency Information Collection Activities: Renewal of an Approved Information Collection Request;
Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Federal Motor Carrier Safety Administration FMCSA, DOT.
ACTION: Notice and request for comments.
AGENCY:

In accordance with the Paperwork Reduction Act of 1995, FMCSA announces its plan to submit the Information Collection Request ICR
described below to the Office of Management and Budget OMB for its review and approval, and invites public comment. FMCSA requests approval to extend an existing ICR titled, Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery. This ICR allows for ongoing, collaborative and actionable communication between FMCSA and its customers and stakeholders. It also allows feedback to contribute directly to
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the improvement of program management. The purpose of this notice is to allow 60 days for public comment before FMCSA submits its request to OMB.
We must receive your comments on or before April 13, 2021.
ADDRESSES: You may submit comments identified by Federal Docket Management System FDMS Docket Number FMCSA20200215 using any of the following methods:
Federal eRulemaking Portal: http
www.regulations.gov. Follow the online instructions for submitting comments.
Fax: 12024932251.
Mail: Docket Management Facility;
U.S. Department of Transportation, 1200
New Jersey Avenue SE, West Building, Ground Floor, Room W12140, Washington, DC 205900001.
Hand Delivery or Courier: West Building, Ground Floor, Room W12
140, 1200 New Jersey Avenue SE, Washington, DC, between 9 a.m. and 5
p.m. E.T., Monday through Friday, except Federal holidays.
Instructions: All submissions must include the agency name and docket number. For detailed instructions on submitting comments and additional information on the exemption process, see the Public Participation heading below. Note that all comments received will be posted without change to http
www.regulations.gov, including any personal information provided. Please see the Privacy Act heading below.
Docket: For access to the docket to read background documents or comments received, go to http
www.regulations.gov, and follow the online instructions for accessing the dockets, or go to the street address listed above.
Privacy Act: Anyone can search the electronic form of all comments received into any of our dockets by the name of the individual submitting the comment or signing the comment, if submitted on behalf of an association, business, labor union, etc.. You may review DOTs complete Privacy Act Statement for the Federal Docket Management System published in the Federal Register on January 17, 2008
73 FR 3316, or you may visit https
www.gpo.gov/fdsys/pkg/FR-2008-01-17/
pdf/E8-785.pdf.
Public Participation: The Federal eRulemaking Portal is available 24
hours each day, 365 days each year. You can obtain electronic submission and retrieval help and guidelines under the help section of the Federal eRulemaking Portal website. If you want us to notify you that we received your comments, please include a selfDATES:

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addressed, stamped envelope or postcard if you submitted your comments by mail or hand delivery, or print the acknowledgement page that appears after submitting comments online. Comments received after the comment closing date will be included in the docket and will be considered to the extent practicable.
FOR FURTHER INFORMATION CONTACT: Mr.
Dan Britton, FMCSA, Office of Research.
Telephone 2023669980; or email dan.britton@dot.gov. Department of Transportation, Federal Motor Carrier Safety Administration, 1200 New Jersey Avenue SE, Mail Stop W63312, Washington, DC 20590.
SUPPLEMENTARY INFORMATION:
Background: Executive Order 12862, Setting Customer Service Standards, directs Federal agencies to provide service to the public that matches or exceeds the best service available in the private sector 58 FR 48257, Sept. 11, 1993. In order to work continuously to ensure that our programs are effective and meet our customers needs, FMCSA
seeks to extend OMB approval of a generic clearance to collect qualitative feedback from our customers on our service delivery. The surveys covered in this generic clearance provide a way for FMCSA to collect this data directly from our customers.
The proposed future information collection activity provides a means to garner qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administrations commitment to improving service delivery. By qualitative feedback, we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study.
This feedback will provide insights into customer or stakeholder perceptions, experiences, and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training, or changes in operations might improve delivery of products or services. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with FMCSAs programs.
The solicitation of feedback will target areas such as: Timeliness, appropriateness, accuracy of information, courtesy, efficiency of service delivery, and resolution of issues with service delivery. Responses will be assessed to plan and inform efforts to improve or maintain the
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