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Federal Register / Vol. 86, No. 20 / Tuesday, February 2, 2021 / Notices
jbell on DSKJLSW7X2PROD with NOTICES

SUPPLEMENTARY INFORMATION:

OMB Control Number: 21200076.
Title: AVIATOR Customer Satisfaction Survey.
Form Numbers: N/A electronic.
Type of Review: Renewal of an information collection.
Background: The Government Performance and Results Act of 1993
GPRA Section 2b3 requires agencies to improve Federal program effectiveness and public accountability by promoting a new focus on results, service quality, and customer satisfaction. In addition, as stated in the White House Memorandum for Heads of Executive Departments and Agencies regarding Executive Order No. 12862, the actions the order prescribes, such as surveying customers, surveying employees, and benchmarking, shall be continuing agency activities. This collection supports the above directives as well as the DOT strategic goal of Organizational Excellence.
In compliance with the Government Paperwork Elimination Act GPEA, all of our data collection will be 100%
electronic using an online form;
Applicants will be asked to complete the survey just before they exit the system. This survey is designed to identify potential problems with FAAs automated staffing solutions, as well as to evaluate customer satisfaction with the on-line application process. The information is not gathered by any other collection. It will be difficult, if not impossible to improve our overall performance and customer satisfaction without using this survey.
Respondents: Completion of the Survey is completely optional. It is presented electronically to all individuals who apply on job vacancy announcements for FAA employment. If the applicant chooses not to complete the Survey at the time of application the Survey will be available if/when the individual returns to the AVIATOR
system to update their job application or when they elect to review their application status.
Frequency: On every job vacancy announcement for each individual applicant unless the individual completes the Survey on an announcement; in this situation, the Survey is no longer presented to the applicant for this vacancy announcement.
Estimated Average Burden per Response: We estimate that it will take each of our 138,953 total for 2019
applicants three minutes to complete one survey for a total of 416,859 hours if all applicants choose to complete the survey. Statistics show that an average
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of 21.3% of the applicants 13,019 for 2019 complete a survey resulting in an estimate of 651 total hours.
The survey is presented in three sections; USAJobs portion of the application process, FAA portion of the application process, and the Overall Application Process. Both the AVIATOR
and USAJobs Process sections begin with a question to determine if the applicant is a first-time user of the particular system Was this your first time applying for a job using the USAJOBS application process? and Was this your first time applying for a FAA job?, followed by Yes and No optional answers.
In the USAJobs section, applicants are presented the set of statements below.
They will be asked to give their level of agreement with each statement by selecting one of the following five choices: Strongly agree, agree, disagree, strongly disagree, or no basis to judge.
Applicant Statements:
1 Overall, my satisfaction with the USAJOBS portion of this application process was positive.
1 I was able to navigate around the USAJOBS website with little or no difficulty.
2 I was able to complete and/or upload my resume in USAJOBS with little or no difficulty.
3 I was able to successfully upload and attach my documents in USAJOBS
with little or no difficulty.
4 I was able to get assistance with USAJOBS as needed.
Applicants will also be given the opportunity to add additional comments in two separate text areas provided in this section.
In the AVIATOR section, applicants are presented the set of statements below. They will be asked to give their level of agreement with each statement by selecting one of the following five choices: Strongly agree, agree, disagree, strongly disagree, or no basis to judge.
Applicant Statements:
1 Overall, my satisfaction with the FAA AVIATOR portion of this application process was positive.
2 I was able to navigate around the FAA AVIATOR website with little or no difficulty.
3 I was able to complete and submit the application with no difficulty only applicable to applicants whose responses met the eligibility requirements of the position.
4 The FAA AVIATOR system notified me when there was a problem with my application applicable to applicants whose responses did NOT
meet the eligibility requirements of the position.
5 I was able to get assistance with the FAA AVIATOR system as needed.

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Applicants will also be given the opportunity to add additional comments in two separate text areas provided in this section.
In the Overall Process section, applicants are presented the set of statements below. They will be asked to give their level of agreement with each statement by selecting one of the following five choices: Strongly agree, agree, disagree, strongly disagree, or no basis to judge.
Applicant Statements:
1 The steps required to apply for the position were clear to me.
2 The transition between USAJOBS
and FAA AVIATOR system was seamless.
3 I like being able to store my resumes and documents and attach them to my FAA job applications.
4 This online process will make it easier for me to apply to future jobs for the FAA.
Applicants will also be given the opportunity to add additional comments in a single text area in this section.
Estimated Total Annual Burden Cost of the time burden for respondents: 13,019 respondents 0.05
hours $25.72/hour = $16,742.43.
Source: BLS Mean Hourly Wage for All Occupations, http www.bls.gov/
oes/current/oes_nat.htm00-0000.
Issued in Washington, DC, on January 27, 2021.
Alpha Woodson-Smith, Computer Scientist, Program Manager, Federal Aviation Administration, Office of Finance and Management AFN, Information Technology Division AIT, Enterprise Program Management Service, Business Management Portfolio AEM320.
FR Doc. 202102130 Filed 2121; 8:45 am BILLING CODE 491013P

DEPARTMENT OF VETERANS
AFFAIRS
OMB Control No. 29000675

Agency Information Collection Activity: Vetbiz Vendor Information Pages Verification Program Center for Verification and Evaluation, Department of Veterans Affairs.
ACTION: Notice.
AGENCY:

SUMMARY: Center for Verification and Evaluation CVE, Department of Veterans Affairs VA, is announcing an opportunity for public comment on the proposed collection of certain information by the agency. Under the Paperwork Reduction Act PRA of 1995, Federal agencies are required to
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