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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Synchrony Financial - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company11/23/2017
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id2736793
Date Received11/23/2017
ProductCredit card or prepaid card
Sub-ProductStore credit card
IssueTrouble using your card
Sub-IssueCredit card company won't increase or decrease your credit limit
Consumer Complaint NarrativeMy credit limit was automatically decreased by Synchrony without notification increasing my ratio of used credit vs available credit and impacting my credit score. Their site offers alerts for any issues or upcoming payments, but I was never notified of
Company Public ResponseCompany has responded to the consumer and the CFPB and chooses not to provide a public response
Company (To Which The Complaint Relates)SYNCHRONY FINANCIAL
StatePA
Any comments on this complaint?

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