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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Specialized Loan Servicing Llc - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company7/27/2018
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id2975520
Date Received7/27/2018
ProductMortgage
Sub-ProductConventional home mortgage
IssueTrouble during payment process
Consumer Complaint NarrativeSpecialized Loan Servicing will not give us an accurate principal balance on our loan. The took over our loan in XX/XX/XXXX and the payment history report we received shows the loan balance is going up and not down. We have asked several times for assista
Company Public ResponseCompany has responded to the consumer and the CFPB and chooses not to provide a public response
Company (To Which The Complaint Relates)Specialized Loan Servicing LLC
StateGA
Zip Code314XX
Any comments on this complaint?

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