Regular Monthly Payment {$0.00} - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Complaint Database at the Consumer Financial Protection Bureau

These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

Regular Monthly Payment {$0.00} - Consumer Complaint Database at the Consumer Financial Protection Bureau

Tags	XXXX XXXX
Consumer Consent Provided?	XXXX and spoke with XXXX. When I started to ask questions about the interest rate and money taken from XXXX 's
Complaint Submitted Via	my employer
Date Sent To Company	and combining my loans without my consent
Company Response To Consumer	XXXX became furious and hung- up the phone. I proceeded to call back again and someone answered and the phone was hung-up a second time. I then called back a third time and spoke to XXXX. XXXX proceeded to tell me he could place me on a "" Rehabilitation
Timely Response?	I would need to pay a fee of {$890.00} and my payments a month would be around {$5.00}. I immediately thought to myself
Consumer Disputed?	this does not make sense. Because they are already taking money from my pay check on a weekly or monthly basis and they have already taken my Federal & State Refund without my knowledge or consent
Complaint Id	so why would I need to pay this outrageous fee of {$890.00}. What is wrong with this picture?
Date Received	To my knowledge
Product	my student loans are still being service with XXXX XXXX XXXX
Sub-Product	XXXX XXXX. XXXX XXXX
Issue	XXXX
Sub-Issue	TN XXXX and maybe under deferment. According to written statements from XXXX XXXX XXXX
Consumer Complaint Narrative	my account is in good standing. Current balance is {$0.00}
Company Public Response	Past due balance is {$0.00}
Company (To Which The Complaint Relates)	Regular monthly payment {$0.00}
State	Interest rate is 2.33 %. I recently received these reports from Great Lakes and found out that The Great Lakes XXXX XXXX XXXX XXXX Collection Support
Zip Code	is charging an interest rate of 18 %. I contacted Great Lakes XXXX XXXX XXXX XXXX XXXX on Tuesday