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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Nelnet, Inc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company5/25/2016
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?Yes
Complaint Id1941516
Date ReceivedThis was incorrect ; I qualify for the REPAYE program. I 'm not certain
Productbut assuming that they should understand these programs better than me
Sub-Productit was dishonest at best
Issueand a lie at worst. It took me months to argue for moving my loan onto an income-based repayment plan. I engaged
Sub-Issueand re-engaged for months
Consumer Complaint Narrativeto only finally be placed on REPAYE this month ( XXXX 2016 )."
Company (To Which The Complaint Relates)NELNET, INC.
StateNY
Any comments on this complaint?

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