Nelnet, Inc. - Consumer Complaint Database at the Consumer Financial Protection Bureau
| Consumer Consent Provided? | Consent provided |
|---|---|
| Complaint Submitted Via | Web |
| Date Sent To Company | 12/6/2016 |
| Company Response To Consumer | Closed with explanation |
| Timely Response? | Yes |
| Consumer Disputed? | No |
| Complaint Id | 2238321 |
| Date Received | 12/6/2016 |
| Product | Student loan |
| Sub-Product | Federal student loan servicing |
| Issue | Dealing with my lender or servicer |
| Sub-Issue | Trouble with how payments are handled |
| Consumer Complaint Narrative | Nelnet set payment due on a bank holiday XXXX. I paid my loan payment on XXXX the next business day. Nelnet claims to have a grace period before something is late. However, they didnt process the payment until 5 days later. They marked my account as late |
| Company (To Which The Complaint Relates) | NELNET, INC. |
| State | FL |
| Zip Code | 327XX |
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