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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Nelnet, Inc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company3/20/2017
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?No
Complaint Id2395508
Date Received3/20/2017
ProductStudent loan
Sub-ProductFederal student loan servicing
IssueDealing with my lender or servicer
Sub-IssueTrouble with how payments are handled
Consumer Complaint NarrativeI had been enrolled in Nelnet 's Income Based Repayment ( IBR ) plan since graduating XXXX school in XX/XX/XXXX. In XX/XX/XXXX I received a notification through their internal messaging system ( which is a hassle in and of itself ) that I needed to re-cer
Company (To Which The Complaint Relates)NELNET, INC.
StateMI
Zip Code481XX
Any comments on this complaint?

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