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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Nelnet, Inc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company5/27/2017
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id2495401
Date Received5/27/2017
ProductStudent loan
Sub-ProductFederal student loan servicing
IssueDealing with your lender or servicer
Sub-IssueProblem with customer service
Consumer Complaint NarrativeI have submitted documents to apply for an income-driven repayment plan 4 times. The company keeps replying they ca n't read the documents I sent ( they were scanned and sent in two different formats. ) The last time I submitted paperwork they replied
Company (To Which The Complaint Relates)NELNET, INC.
StateNH
Any comments on this complaint?

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