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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Mohela - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company3/5/2019
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id3169511
Date Received3/5/2019
ProductDebt collection
Sub-ProductFederal student loan debt
IssueCommunication tactics
Sub-IssueFrequent or repeated calls
Consumer Complaint NarrativeCalled over the phone and made a payment with a LIVE representative and they continue to make collections calls even though they have debited the payment from my account!
Company Public ResponseCompany believes it acted appropriately as authorized by contract or law
Company (To Which The Complaint Relates)MOHELA
StateMN
Zip Code554XX
Any comments on this complaint?

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