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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Firstsource Business Process Services, Llc - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company10/18/2018
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id3050465
Date Received10/18/2018
ProductDebt collection
Sub-ProductCredit card debt
IssueAttempts to collect debt not owed
Sub-IssueDebt was result of identity theft
Consumer Complaint NarrativeWithin the past few weeks, I opened a complaint with CFPB regarding this same credit card account that was in a collection with XXXX XXXX XXXX XXXX under complaint number ( s ) :XXXX,XXXX,XXXX & XXXX. Once I provided the police report # and FTC ID theft a
Company Public ResponseCompany believes complaint caused principally by actions of third party outside the control or direction of the company
Company (To Which The Complaint Relates)Firstsource Business Process Services, LLC
StateFL
Any comments on this complaint?

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