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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Experian Information Solutions Inc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

TagsServicemember
Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company3/4/2019
Company Response To ConsumerClosed with non-monetary relief
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id3168496
Date ReceivedWhen I finally was finished growing older and older and older and older while wading through computerized voice prompts
Productthe end result for each of the several telephone numbers that I called REPEATEDLY was a recorded message telling me that Experian could not assist me
Sub-Productor words to that effect
Issuealong with a monotone apology and a suggestion that I "" try again later ''
Sub-Issuefollowed by disconnection. This happened every single time! If it is impossible to get help from an Experian computer over the telephone
Consumer Complaint NarrativeFORGET ABOUT EVER SPEAKING TO A HUMAN! Not gon na happen!"
Company Public ResponseCompany has responded to the consumer and the CFPB and chooses not to provide a public response
Company (To Which The Complaint Relates)Experian Information Solutions Inc.
StateNJ
Zip Code080XX
Any comments on this complaint?

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