Ditech Financial Llc - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Complaint Database at the Consumer Financial Protection Bureau

These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

Ditech Financial Llc - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?	Consent provided
Complaint Submitted Via	Web
Date Sent To Company	2/13/2019
Company Response To Consumer	Closed with explanation
Timely Response?	Yes
Consumer Disputed?	N/A
Complaint Id	3150672
Date Received	As the consumer I was not made aware that the Hero Loan was not paid in full
Product	I was under the impression as per the T & C of the refinance that the Hero Load was paid in full
Sub-Product	which it was not. Ditech then sold my loan to a loan holder who I did not even make a payment to as they sold it to XXXX XXXX
Issue	when I contact XXXX XXXX they informed me that they had nothing to do with this re-fi
Sub-Issue	that I would have to contact Ditech
Consumer Complaint Narrative	Ditech told me that there was nothing they could do about it. I have now requested a payoff amount from XXXX XXXX to find out what my current balance is on this loan that should have been paid off per the T & C of my re-fi by Ditech."
Company Public Response	Company believes complaint is the result of an isolated error
Company (To Which The Complaint Relates)	Ditech Financial LLC
State	CA
Zip Code	945XX