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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Ditech Financial Llc - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company11/5/2018
Company Response To ConsumerClosed with monetary relief
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id3066114
Date ReceivedFollow up today
ProductXX/XX/XXXX
Sub-Productat XXXX - recorded call with "" XXXX '' ID - XXXX
Issuesupervisor XXXX ( ID - XXXX ) indicated that all previous statements were incorrect and that Ditech requires 30 to 60 days to reissue a check. I know that Ditech was in bankruptcy
Sub-Issuebut I thought my escrow funds were held in an escrow account
Consumer Complaint Narrativebut now I am concerned that I will never get paid."
Company Public ResponseCompany believes complaint represents an opportunity for improvement to better serve consumers
Company (To Which The Complaint Relates)Ditech Financial LLC
StateVA
Zip Code201XX
Any comments on this complaint?

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