| Company Response To Consumer | Closed with non-monetary relief |
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| Product | I want to take this time to make sure that you are aware of the requirements for the Citigold Account package. In order to avoid the monthly service fee of {$30.00} |
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| Sub-Product | your combined average monthly balance in all eligible deposit and retirement accounts must be {$50000.00} or more. Outstanding lending products such as loans |
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| Issue | lines of credit and mortgage balances no longer contribute to the combined average monthly balance in order to avoid the monthly service fee and {$2.00} non-Citibank ATM fees. '' Because I was told I needed to wait 90 days I then waited the requisite time |
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| Sub-Issue | and that I would not be receiving the promised miles. Unfortunately for me I had been paying the $ XXXX/month fee to keep the checking account open because I expected to see the miles within a 90 day time frame. It seems incredibly dishonest to tell me to |
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| Consumer Complaint Narrative | at which point Citi had already collected XXXX monthly fees." |
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| Company Public Response | Company has responded to the consumer and the CFPB and chooses not to provide a public response |
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