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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Citibank, N.a. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company5/30/2016
Company Response To ConsumerClosed with monetary relief
Timely Response?Yes
Consumer Disputed?No
Complaint Id1946559
Date Received5/30/2016
ProductCredit card
IssuePayoff process
Consumer Complaint NarrativeOn XXXX XXXX, 2016 a payoff check was overnighted to the express payment department of Macy 's. On XXXX XXXX the check was cashed but my account has yet to reflect my payment. I faxed proof of the check ( 6 times ) and it was n't acknowledged until XXXX X
Company Public ResponseCompany has responded to the consumer and the CFPB and chooses not to provide a public response
Company (To Which The Complaint Relates)CITIBANK, N.A.
StateTX
Zip Code750XX
Any comments on this complaint?

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