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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Citibank, N.a. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company3/20/2019
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id3185348
Date Received3/20/2019
ProductCredit card or prepaid card
Sub-ProductGeneral-purpose credit card or charge card
IssueTrouble using your card
Sub-IssueCan't use card to make purchases
Consumer Complaint NarrativeI tried to use my Citibank double cash card to make a purchase on XX/XX/XXXX and XX/XX/XXXX. It was declined on both occasions. When I called to ask why the representatives gave me false information and refused to help me further. I was ask to verify my i
Company Public ResponseCompany has responded to the consumer and the CFPB and chooses not to provide a public response
Company (To Which The Complaint Relates)CITIBANK, N.A.
StateMA
Zip Code021XX
Any comments on this complaint?

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