Citibank, N.a. - Consumer Complaint Database at the Consumer Financial Protection Bureau
| Consumer Consent Provided? | Consent provided |
|---|---|
| Complaint Submitted Via | Web |
| Date Sent To Company | 5/21/2017 |
| Company Response To Consumer | Closed with explanation |
| Timely Response? | Yes |
| Consumer Disputed? | N/A |
| Complaint Id | 2490011 |
| Date Received | 5/21/2017 |
| Product | Credit card or prepaid card |
| Sub-Product | Store credit card |
| Issue | Closing your account |
| Sub-Issue | Can't close your account |
| Consumer Complaint Narrative | MACYS CREDIT CARD - On XXXX / XXXX / 2017 - Called in to close card. Transferred to " consumer agency department '' without any explanation. Once requested the reason the rep became irritate, and refused any explanation. Is this just a way to make closi |
| Company Public Response | Company has responded to the consumer and the CFPB and chooses not to provide a public response |
| Company (To Which The Complaint Relates) | CITIBANK, N.A. |
| State | IL |
| Zip Code | 600XX |
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